About us – interview to the patron of the restaurant Herbert W.Fino

"Every day, at the end of each service, I am asked by many customers visiting our restaurant every season and coming from all over the world for more than 5 years now, a question which I’ll never give up answering to: “how can you find the strength to serve all the people in such an exceptional way, as if it were the first time you do?”

We have been defined as “the best restaurant of the 10 islands of the archipelago of Cape Verde”. “Chez-Pastis”, according to they who visited our restaurant, has turned out to be the most spoken name in London within the sphere of high luxury dining environments or group of UK investors present on the island of Sal. “The Sun” magazine, reporting about the island of Sal, has mentioned our restaurant as the one “recommended”, and much more.

Even if all the above makes me enormously proud, you read above just a few words you’ll never hear me spelling out, nor replies to questions I’ll personally answer to anyone of the customers visiting our restaurant.

All you shall hear me answering instead is, that I owe it all to the ambition and passion this job deserves from me, and that I’ve been able to transfer to all my staff over the last 5 years and, most of all, to all of you calling at “Chez-Pastis”.

Having the same Chef and the same waitresses non stop since 5 years is a great reason of pride, a very hard target to hit within an African reality, offering personnel not trained to meet EU and extra-EU standards: don’t forget that this is exactly the case of Cape Verde.

Our secret is to be and to work as a real “team”. Off duty, we are a structure based on friendship, commitment and enthusiasm, keeping us united as if we were a real family. On duty, among us is exactly the same case: just add to it the fact that we all fight for a unique goal, say the total customer satisfaction.
It is the Chef who must run the kitchen, not the other way round, and the same recurs for staff and patron.

It is our working regulation that smiles among the staff are severely not allowed, nor is it making mistakes or, even worst, wasting time. It is only allowed to mentally but concretely forecast all possible wishes of the customers and, if we are asked to do something equal 5, to stun them offering 10.

All our dishes are prepared with the freshest ever ingredients, from the fish to the high-quality Brazilian beef fillet. Concreteness and loyalty are the basic values of our daily commitment: does anything not meet the quality standards that we claim to our kitchen, then we simply and immediately get rid of it.

At the end of the dinner at our restaurant, customers are asked by me if everything was fine and meeting their expectations and in most of the cases I am made congratulations taking my breath away that, believe it or not, very often goose-flesh me.

And all your emotions, all your comments have always been shared with my staff: you can’t even imagine how much we do appreciate them, regardless of positive or negative: those belonging to the second group aim us to improve our standards. It might be difficult to figure it out, but plenty of the suggestions we have been given have turned out to the key of our success, and for all this I openly thank you very much.

Recalling the enthusiasm and the happiness you show while leaving our restaurant with a smile on your face, seeing you taking pictures of our place over and over again, of our kitchen, saying thanks to our Chef by person, and to the waitresses, that’s what enables us to serve you always as if it were the first time, returning with a friendly smile your questions with “no problem at all”, “immediately”, “as you wish”.

And when everyone has left our premises, the door shut closed and the lights turned off, that’s the moment I like the best, for I start looking forward to the night passing quickly and to start my duty again, as if it were the first time!"

Welcome to “Chez-Pastis” by the patron Herbert W. Fino and all his staff!